With a strategic vision to deliver bespoke services at an affordable cost to the customers, add valve to the customers and crave niche in the highly competitive market. To provide affordable bespoke Hospitality & Housekeeping services with consistency and ensure a clean, safe and healthy environment

Eight Keys Objective

our works

Eight Keys Objective

The Standards of cleanliness now have Eight Keys Objectives (previously Five), covering the following areas.

Taking Cleanliness Seriously

To ensure the high standards of comfort and cleanliness are the norm across the whole country by :

Setting clear local standards and policies, and keeping cleanliness high on the agenda.
Identifying a board member to take personal responsibility for monitoring cleanliness.

The accountability for all aspects of cleanliness lies with the Executive Site Housekeeper incorporating with the service provider and the Supervisor.

Listening of Client (direct or indirect)

To ensure that client received due care in an environment that is clean, safe and welcoming, through :

Promoting strong, visible cleaning leadership with clear authority at site area level and acting on client’s feedback.

Dust Control

To ensure that the risk of dust-acquired is minimized most of the close areas and in open optimum cleaning services are required.
Developing, implementing, and monitoring dust control policies; and learning from experience.

Education and Development

To ensure those staffs responsible for cleanliness have the ability and support to do a good job, through:

Induction training.
On-the-job-support.
Customer service training.
Supervisory, managerial, and leadership development training (where appropriate), and certified competence of operatives.

Monitoring and Performance

To make sure those standards of comfort and cleanliness stay high and that any slippage is recognized and corrected, through:

Setting targets that measure performance over a range of factors, establishing management systems that support continuous improvement; and involving club managers in maintaining standards.

Recruitment and Retention

Recruitment and retention of the workforce are essential to the long-term stability of the standard and will be achieved through.

A streamlined and timely recruitment process.
Robust sickness management policies.
Regular reviews of changes and developments to ensure efficient workforce planning.
Specific plans to enhance staff retention.

Resources

The appropriate levels of resources are essential in delivering and maintaining the standard. Key to this will be.

Best value reviews and benchmarking, to ensure effective and efficient method are being uses and that sufficient staff are always available.
Adequate and modern equipment is used to ensure the best achievable service.

Documentation

Comprehensive documentation should be available to ensure that operational and strategic needs are met in terms of the standards and will be achieved through:

An up-to-date cleaning manual that gives written guidance on how to complete each task.
A comprehensive risk assessment is undertaken to ensure working methods and staff are as safe as possible.
Staff rota system to ensure appropriately trained staff are available and deployed as necessary.
Policies that involve cleaning service providers in future developments or changes.

The Team

It is aimed at all the staff in the site, whatever their role, and should be shared with client and visitors to involve them in plans for improvement and to gather their feedback. The public look to make sure that the site is clean and safe. Their leadership is essential but they cannot succeed alone. Cleaners have worked with colleagues to set out key commitments that will apply to everyone, whatever their role might be. These commitments will be delivered differently in different places but the underlying ethos remains the same. They are as follows.

The cleaning standard group will support the Exec. Site HK, lead the trust with this initiative and advice hem of the necessary steps required to develop services to meet the spirit of the cleaning.

Sufficient resources will be dedicated to keeping site clean: clean is everybody’s responsibilities.
The site will be well-maintained, clean and safe.
Exec. Site HK will establish a cleanliness culture across their team.
Cleaning staff will be recognized for the important work they do. Exec. Site HK will make sure they feel part of their team.
Specific roles and responsibilities for cleaning will be clear.

Cleaning routines will be clear, agreed and well-published.
EXEC. Site HK will have a part to play in monitoring and reporting on standards of cleanlines.
All staff working at the site will receive education on health and safety policies.
Operation Project office teams will be involved in drawing up cleaning contracts, and Project office will have authority and power to withhold payment.
Sufficient resources will be dedicated to keeping site clean.